Booking

Good booking practise

   

  • Bookings are personal; you are not allowed to book equipment for someone else.

  • If you need to cancel your session, please do so in the online booking system as soon as possible, so others may use the microscope.

   

Registration & Booking

- How do I book a training session?

You can reqiest a training session by contacting us via email (imaging@biomed.au.dk). We will get back to you with possible time points.

If you are unsure which instruments is best suited for your needs, we advise you to come to our Open Office sessions, free of charge.

- How do I book personal assistance at a microscope or software PC?

Personal assistance cannot be booked in our online booking system. Please visit us at our Open Office sessions to discuss your needs or send us an e-mail.

- I have many samples to analyse. How many bookings can I make in advance?

Currently, there are no limitations to how many bookings you can make in advance.

- Can I book a microscope more than 2 hours per day?

Yes. Currenty, there are no time limitations on our equipment.

- Can I move my booked session?

Yes, you can reschedule your online bookings. 

Rescheduling in the booking calendar is only possible up to 24 h prior to your session. If you need to reschedule/cancel with a shorter notice (should only occur e.g. due to illness or unforeseen emergencies), please send an e-mail to The Bioimaging Team as well as to the next user.

- How far in advance is it possible to book a microscope or software PC?

The system only allows bookings until 3 months in advance. However, please consider reduced staff during holiday seasons in case you need help with your analyses.

- May I use a microscope or software PC if I have used similar equipment at another facility?

All users, even experienced ones, must be trained by the Bioimaging Core Facility staff before using any equipment for the first time. Please refer to our pricelist for information about trainings.

Cancelling & Absences

- Is it possible to receive a notification if someone cancels a booking?

If a user cancels later than 24 h prior to the booked session (should only occur e.g. due to illness or unforeseen emergencies), the user is encouraged to send an e-mail to the next users as well as to the Bioimaging Core Facility Team. In all other cases, please refer to the online booking system.

- Until when can I cancel my booking?

Cancelling in the booking calendar is only possible up to 24 h prior to your session. If you need to cancel with a shorter notice, please send an e-mail to The Bioimaging Team as well as to the next user.

PLEASE NOTE: Cancellations later than 24 h prior to a booked session should only occur e.g. due to illness or unforeseen emergencies.

Billing

- How is my session charged if my use exceeds my booking?

Please ensure that you adjust your online booking to include the extra time. The minimum time that can be booked is 30 min for most instruments.

- How is my session charged if I start before my booking?

Please ensure that you adjust your online booking to include the extra time. The minimum time that can be booked is 30 min for most instruments.

- How is my session charged if I did not use my booking?

If you did not use your booked time slot, e.g. due to illness or unforeseen emergencies, please let us know by e-mail and we will charge accordingly.

- How am I charged if I cancel my booking when my session has already started?

By default, you are charged for your booked time slots. Cancelling in the booking system is only possible up to 24 h prior to your session. If you are unsure if your experiment has worked, start by booking a short time slot (minimum possible booking time for most instruments: 30 min) and, if possible, extend your booking.