Booking

Good booking practice

Always book the microscopes and PCs you are using. You will get access to the booking calendar after your introduction.
Charges are calculated from your booking (not from notes in the logbook).
Only book if you really need to use a microscope.
It is not allowed to routinely block time slots customarily (just in case) and delete them only 24h before your booking (or not at all, if you have the privilege to work in an 'owner' group with free access). If you need specific timeslots for experimental or personal reasons, please contact us about a custom booking option for a limited period.
You can reschedule your bookings yourself up to 24 h prior to your session.
You cannot change your bookings later than 24h before your session (so not after your session either).
Book the time you need at the microscope and not longer (just in case). You can always book more time in situ, using the ACLS phone app, but you cannot reduce your booking afterwards.
If you need to cancel a booking for a good reason (which of course you don't need to tell us), please drop us a mail @imaging@biomed.au.dk before or after your booking and we will cancel the booking for you. Please do not hesitate to contact us, we don't want to charge you if you cannot use a microscope. Please (on the other hand) do not use us as your booking service. If you cancel shortly before your booking, please inform the next user.
Please make sure your staining worked, before going to a high-end microscope. If you don't have access to a simple fluorescence microscope, we have one at the Skou building, where you can check your samples (by eye) for free. You can request a short introduction during our Open Office, Tue and Thu 13:30-14:30, at our office in the Skou building 1116, room 256.
Please remember to keep a collegial tone with everybody.

- How do I book a training session?

You can reqiest a training session by contacting us via email (imaging@biomed.au.dk). We will get back to you with possible time points.

If you are unsure which instruments is best suited for your needs, we advise you to come to our Open Office sessions, free of charge.

- How do I book personal assistance at a microscope or software PC?

Personal assistance cannot be booked in our online booking system. Please visit us at our Open Office sessions to discuss your needs or send us an e-mail.

- I have many samples to analyse. How many bookings can I make in advance?

Currently, there are no limitations to how many bookings you can make in advance.

- Can I book a microscope more than 2 hours per day?

Yes. Currenty, there are no time limitations on our equipment.

- Can I move my booked session?

Yes, you can reschedule your online bookings.

Rescheduling in the booking calendar is only possible up to 24 h prior to your session. If you need to reschedule/cancel with a shorter notice (should only occur e.g. due to illness or unforeseen emergencies), please send an e-mail to The Bioimaging Team as well as to the next user.

- How far in advance is it possible to book a microscope or software PC?

The system only allows bookings until 3 months in advance. However, please consider reduced staff during holiday seasons in case you need help with your analyses.

- May I use a microscope or software PC if I have used similar equipment at another facility?

All users, even experienced ones, must be trained by the Bioimaging Core Facility staff before using any equipment for the first time. Please refer to our pricelist for information about trainings.

- Is it possible to receive a notification if someone cancels a booking?

If a user cancels later than 24 h prior to the booked session (should only occur e.g. due to illness or unforeseen emergencies), the user is encouraged to send an e-mail to the next users as well as to the Bioimaging Core Facility Team. In all other cases, please refer to the online booking system.

- Until when can I cancel my booking?

Cancelling in the booking calendar is only possible up to 24 h prior to your session. If you need to cancel with a shorter notice, please send an e-mail to The Bioimaging Team as well as to the next user.

PLEASE NOTE: Cancellations later than 24 h prior to a booked session should only occur e.g. due to illness or unforeseen emergencies.

- How is my session charged if my use exceeds my booking?

Please ensure that you adjust your online booking to include the extra time. The minimum time that can be booked is 30 min for most instruments.

- How is my session charged if I start before my booking?

Please ensure that you adjust your online booking to include the extra time. The minimum time that can be booked is 30 min for most instruments.

- How is my session charged if I did not use my booking?

If you did not use your booked time slot, e.g. due to illness or unforeseen emergencies, please let us know by e-mail and we will charge accordingly.

- How am I charged if I cancel my booking when my session has already started?

By default, you are charged for your booked time slots. Cancelling in the booking system is only possible up to 24 h prior to your session. If you are unsure if your experiment has worked, start by booking a short time slot (minimum possible booking time for most instruments: 30 min) and, if possible, extend your booking.

Department of Biomedicine

Bioimaging Core Facility